Our Liberty-iStore Policies

Welcome to the Liberty-izone e-Store policies page. Please feel free to familiarise yourself with our Liberty-izone Returns Policy as well as our Privacy Policy and Terms and Condition below.

Returns Are Simple!
Simply email our site returns@liberty-izone.com to obtain a RA (return authorization) number, providing full details of your original order:

Order ID
Order date
Your name
Your email address
Product Description
Reason for return

You must include with your request the original shipping documents that you received with your original order. This will help us find your order to process the refund/return.

The RA number must be quoted in all future correspondence.

Our Returns Policy
Within 7 days of receipt of your goods, you may return any of the following items to Liberty-izone, for any reason, for a full refund (we will also refund the freight cost if the return is because of our mistake):

• Any product in its original condition with original packaging and accessories.
• Any unopened (must be still in its plastic wrap) CD, DVD, software, video game, cassette tape, vinyl record, or VHS video tape
• We can only process returns and refunds for items purchased from Liberty-izone eStore.
• We cannot exchange items unless they are defective or damaged.
• Items that are returned more than 7 days after shipping, will be charged a restocking fee of £25 or 5% at our discretion.
• We cannot accept items returned after 30 days or that are in unsellable condition, or that have missing parts.

Exchanges of Damaged or Defective Items
Liberty-izone eStore can exchange items only if they are defective or damaged. To exchange an item please email our returns department on returns@liberty-izone.com to obtain an RA number.

Refunds
We will notify you via e-mail of your refund once we've received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.

Packing and Sending Your Return
Just a few simple steps:

1. Email our returns department on returns@liberty-izone.com to obtain an RA number and printable mailing label.
2. Pack the items along with the packing slip (receipt) securely in a box. Please ensure you use sufficient padding to avoid damage in transit.
3. Ensure RA number is clearly visible on outer packaging.

All damaged goods remain your responsibility unless receipt was declined by you due to damage in transit. You can use the box the items arrived in or another box, if you prefer. Affix the shipping label to the outside of the box. Please note that return mailing labels obtained from our returns department are valid for domestic returns only. In addition, if you use a mailing label provided by our returns department and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.

Lost Your Packing Slip?
Don't worry! If you ordered the item yourself, you can still return it via our returns department.
What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the appropriate address below:
For all products except desktop and notebook computers and Mobile phones:

Returns Department:

Liberty-izone Ltd
Rivendell House
10 Church Road
Guildford
Surrey
GU1 4NG

Still have questions?
Please feel free to contact us on istore@liberty-izone.com or +44(0)870-243-0465 (calls from the UK are charged at local call rate) during office hours 9:00am to 5:30pm, Monday to Friday.


Liberty-izone Ltd Privacy Policy

We are committed to protecting your right to privacy. Any information you provide to us will be held on computers that are based in the UK. We collect information about our users in order to help continually improve the Liberty-izone Ltd and Liberty-istore Portal Services. We will always adhere to the Data Protection Act 1998 (UK) in relation to our use of your information and any other applicable data protection laws. This Privacy Policy relates only to our use of the information you provide us and your use of the Liberty-istore Portal and does not extend to your use of the Internet other than the Liberty-izone Ltd Liberty-istore Portal.

What data do we collect from you?

We collect the personal data you provide when you register for Liberty-istore account with us. We also collect any other personal data that you provide when using the Liberty-istore Portal, for example, to enter competitions. We also use cookie technology to monitor which areas of the Liberty-istore Portal you prefer. The information obtained from the cookies is not stored alongside your personal data and will only be used on an anonymous, aggregated basis. We may also hold information relating to any transactions that you enter into with us or any of our third party retail partners.

What we do with the data we collect from you?

We may use the personal information we collect from you to build up a profile of your interests and preferences. This information may be disclosed to other Liberty-izone Ltd group companies and carefully selected third parties and/or used to make you aware of products or services that you may find of interest. If you do not wish to have your details passed on to carefully selected third parties or if you do not wish to receive unsolicited mailings from us please inform us by hand, post or fax in accordance with Clause 6.4 of the Terms and Conditions or via the Contact Details provided on the Liberty-istore Portal from time to time.

Disclosure of data in accordance with law

We may need to disclose your data to appropriate persons where required or permitted by law (for example, to law enforcement authorities in relation to the investigation of a suspected criminal offence).

Changing contact details

You can update or amend your contact details at any time from within the Liberty-istore Portal. If you have any questions about the use of your personal data or if you wish to know how you can inspect or correct other personal data we may hold please contact us by hand, e-mail (by completing a form within the ‘Contact Us’ area of the portal), post or fax in accordance with Clause 6.4 of the Terms and Conditions or via the Contact Details provided on the Liberty-izone Ltd Portal. Or by calling 0870-243-0465.

Changes to the Policy

We may need to amend the Privacy Policy from time to time. Any such amendment will take effect as soon as it is posted on the Liberty-izone Ltd Portal. You are therefore encouraged to familiarize yourself with the Privacy Policy on a regular basis. The Privacy Policy will always be easily accessible online throughout Liberty-izone Ltd Portal.



Liberty-istore Terms and Conditions

1 User names and Password

1.1 You must ensure that your user name(s) and password(s) used in connection with the Liberty-istore Services are kept confidential and are only used by authorised users. You must inform us immediately if you know or suspect that your user name(s) or password(s) has been disclosed to an unauthorised user or is being used in an unauthorised way. You must not change or attempt to change a user name without our consent.
1.2 We may:
1.2.1 suspend your user name(s) and password(s) if at any time we think that there is or is likely to be a breach of security; and
1.2.2 ask you to change any password(s).
1.3 You must provide accurate information in your online registration form and inform us immediately if there are any changes to that information.

2 Personal Data

2.1 Please note that we may record your telephone calls to us and we will keep a record of your personal data you have provided to us or which we have legitimately obtained in connection with the Liberty-istore Services.
2.2 We will comply with the Data Protection Act 1998 and other any applicable data protection legislation. By registering for a Liberty-istore Account you consent to our using and/or disclosing your personal information for the following purposes:
2.2.1 processing your application, which may involve credit checking by a licensed credit reference agency who may record that a credit check has been made and disclosing certain personal information and account details to a bank for the purposes of setting up a direct debit mandate;
2.2.2 providing, or arranging for third parties to provide, help desk facilities which may be available to you and to bill you for Liberty-istore Services which may involve disclosing your personal information to third parties solely for those purposes;
2.2.3 to selected third parties for the purposes of providing and operating the Liberty-istore Services; and
2.2.4 providing, or arranging for third parties to provide, any additional services you request from us;
2.2.5 as required or permitted by law from time to time.
2.3 We will not use your personal data for marketing other Liberty-izone Ltd products and services or any third party products and services without having given you the opportunity to opt out of such marketing opportunities.

3 Intellectual Property Rights

Content on the Portal is protected by copyright, trademarks and other Intellectual Property Rights. You must not and must not permit anyone else to copy, store, modify, distribute externally, broadcast or publish any part of the Portal.

4 Limitation of liability

4.1 Nothing in this Agreement excludes either party's liability with respect to death and personal injury resulting from the negligence of that party, its employees, agents or subcontractors or for fraudulent misrepresentation or under the tort of deceit.
4.2 Neither party will be liable to the other under this contract for any loss or damage caused by it or its employees or agents in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach or any increase in loss or damages results from breach by the party suffering loss of any terms of this Agreement. Further, our liability shall not in any event include losses related to your business such as loss of data, loss of profits or business interruption.
4.3 Subject to Clauses 4.1 and 4.2, our liability to you in contract, tort, negligence or otherwise arising out of or in connection with this Agreement shall for any one incident or series of related incidents be limited to the value of the annual Fees paid (or payable) by you to us in the calendar year in which the liability first arose or the sum of £200 whichever is the greater.

5 Force Majeure

Neither party will be liable to the other for any failure to deliver the Liberty-istore Services or for any breach by it of this Agreement, where such failure or breach is due to a reason outside the reasonable control of such party, including, but not limited to, failure of a third party telecommunications provider, lightning, exceptionally severe weather, fire, explosion, war, riots, industrial disputes, acts of terrorism, government action or regulation or national or local emergency.

6 General Provisions

6.1 We intend to rely upon the terms and conditions set out in this Agreement. To protect your own interest, please read the terms and conditions carefully before signing. If you are in any doubt as to the meaning of the terms and conditions, please contact us via the contact details contained on the Portal.
6.2 This Agreement does not create any rights under the Contracts (Rights of Third Parties) Act 1999 which is enforceable by any person who is not a party to it but this does not affect any right or remedy of a third party which exists or is available apart from that Act.
6.3 Notices given under this Agreement must be in writing and may be delivered by hand, courier or first class post, by fax or e-mail. Notices shall be deemed to have been given on the following dates: on the date of delivery by hand; and on the date following the date of sending by courier, first class post, fax or e-mail. Notices must be sent to the following addresses: Liberty-izone Ltd, Rivendell House, 10 Church Road, Guildford, Surrey GU1 4NG.
6.3.1 to us at the relevant details of Liberty-izone Ltd set out on the first page of this Agreement or any alternative address which Liberty-izone Ltd notifies to you or which appears on the Portal from time to time;
6.3.2 to you at the relevant details which you submit during the registration process.
6.4 We may assign, sub-contract or otherwise deal with our rights or obligations under this Agreement without giving you notice beforehand. You may not assign, sub-contract, sell or transfer your rights or obligations under this Agreement.
6.5 If any part, term or provision of this Agreement is held to be illegal or unenforceable, the validity or enforceability of the remainder of this Agreement will not be affected.
6.6 If either party delays in acting upon a breach of this Agreement that delay will not be regarded as a waiver of that breach. If either party waives a breach of this Agreement that waiver is limited to that particular breach.

7 Law

Relevant United Kingdom law applies to this Agreement and the parties submit to the exclusive jurisdiction of relevant United Kingdom Courts.

© Liberty-izone Ltd Limited 2004